Field operations, done on-site.
Last updated: 9 July 2026
Pulse is a private, invite-only mobile and web application used by field crews and supervisors to run jobs, complete pre-operations and safety checklists, log maintenance, and submit records for approval. This policy explains what information the app handles, why, and the choices you have.
Pulse is operated by Marshall Courchaine ("Pulse", "we", "us"), who acts as the data controller for the app. Accounts are provisioned by the organization that deploys Pulse to its personnel; that organization directs how the app is used within its operations.
| Category | Examples | Purpose |
|---|---|---|
| Contact information | Name, email address, phone number, and emergency-contact details entered by your administrator or you | App functionality — identify you, contact you, staffing and safety records |
| Content you create | Photos attached to tickets and work orders, signatures, notes, form submissions, and generated PDFs | App functionality — complete and submit operational records |
| Identifiers | Your Pulse account ID; a device push-notification token | App functionality — link records to your account and deliver notifications |
| Usage & audit data | Sign-in times and an audit log of actions taken in the app | App functionality — security, accountability, and support |
| Diagnostics | Crash reports and basic performance data (via Firebase Crashlytics) | App performance — diagnose and fix crashes. Not linked to your identity. |
Pulse does not collect your location, health, financial, or advertising data, and does not access your device's contacts or photo library except when you explicitly choose a photo to attach to a record.
We use the information above solely to operate the app for authorized personnel:
We do not use your information for advertising, profiling, or any purpose unrelated to operating Pulse.
Push notifications are optional. Pulse only requests notification permission after you sign in, works fully if you decline, and you can turn notifications off at any time in your device settings.
Pulse relies on a small number of service providers who process data on our behalf:
Data is encrypted in transit, and the app pins its server certificates to guard against interception. These providers are bound by their own security and privacy commitments and may only process data to provide their service to us.
We share information only:
We never sell your personal information and never share it with data brokers or advertisers.
Pulse has no public sign-up. Accounts are created and managed exclusively by your organization's administrator. To access, correct, or delete your account and the personal data associated with it, contact your administrator — they can fully erase your personal data and permanently delete your login. If you are unable to reach your administrator, contact us using the details below and we will help.
We keep your information for as long as your organization requires it for its operations and to meet legal obligations, and remove it on your administrator's request. Crash diagnostics are retained only as long as needed to investigate issues.
Pulse is an occupational tool for authorized adult personnel and is not directed to, or intended for, children.
We use industry-standard measures — encryption in transit, certificate pinning, access controls, and audit logging — to protect your information. No system is perfectly secure, but we work to keep your data safe.
We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, communicated through the app.
Questions about this policy or your data? Email noreply@pulse-ca.com.